Guidance and Policies

Privacy Policy

One of the biggest changes to UK data privacy law came into effect on 25th May 2018. The General Data Protection Regulations, also known as GDPR, means that you will have more control over how your data is used. It ensures that organisations better protect your personal data

The lawful basis on which we hold your personal data is “Legitimate interest”.

You can choose to view the information we hold at any time. You also have the right to remove your data at any time by request to our secretary (Data processing manager) by emailing

Rest assured that your data is stored securely and is not shared with any third parties.

To reflect these changes and new obligations, we’ve updated our privacy notice which now tells you what we do with your personal data, how it’s used and your rights as an individual under the new law.


Accessible Information Standard

The Equality Act 2010 (the Act) places a legal duty on all service providers to make “reasonable adjustments” in order to avoid putting a disabled person at a substantial disadvantage when compared with a person who is not disabled.

The NHS Accessible Information Standard (the Standard) sets out a specific consistent approach to identifying, recording, flagging, sharing and meeting information and communication support needs for NHS providers. This includes GOS, domiciliary and other community eye health services providers.

Implementation of the Standard is required from 31 July 2016 onwards.

Compliance with the Standard requires the following five steps:

1. Ask: always find out if a patient has any information or communication support needs relating to a learning disability, sensory loss or other impairment (e.g. stroke);

2. Record: clearly and consistently record those needs in paper or electronic records;

3. Alert/Flag: ensure that the recorded needs are ‘highly visible’ whenever the individual’s record is accessed;

4. Share: include information about people’s information and communication needs in communications about referral, discharge and handover; and

5. Act: make reasonable adjustments to ensure that people receive information in a format they can understand.

Guidance from The Optical Confederation which has been produced with input from NHS England, sets out what community optical practices need to do to comply fully with the Standard.

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