Covid-19 Urgent Eyecare Service (CUES)

EMMS hold this contract in Leicestershire and Rutland.

For certain acute eye conditions/symptoms, patients can be directed to the Covid-19 Urgent Eyecare Service (CUES) on 0116 326 5588 to speak to an optometrist who can then determine whether the patient can be seen under CUES or if they need to visit the Eye Casualty department.  See below for more details.

The CUES opening hours are:   Monday to Friday between 9am to 5pm and on Weekends and Bank holidays between 9am to 12.30pm.

The information below has been provided by EMMS – for further information please contact them direct:

EMMS (East Midlands Medical Service) has been supporting community optometrists in Leicestershire, Leicester and Rutland to provide the Covid Urgent Eyecare Service (CUES).  This service was started in May 2020 and continues to provide urgent eyecare during this challenging COVID period.
This service is proving popular for patients and professionals alike. The service is supported by a bespoke, built for purpose IT platform (designed and managed by EyeV). The EyeV platform is for the use of patients and healthcare professionals (Optoms, Acute Care and Primary Care) to communicate directly, safely and with relevance. By signposting patients, LLR have seen a
reduction in the number of unnecessary face to face activity – thereby addressing patient and healthcare professionals’ COVID risk, and directing patients appropriately.

CUES has two points of access for patients:
– There is a single point of access (SPOA), which is a telephone advice line which is supported by local optometrists, providing advice & guidance. From this point of access, patients can be managed virtually or directed for face to face examination by a community optometrist or directed to the eye casualty department at LRI.
– Patients can also access the service by presenting to their community optometry practice – if the practice is participating – and are then funded to manage the patient’s presenting problem.

The EyeV platform continues to develop, with more features being continually added. Direct user feedback, and our own technological upgrades mean we can now offer e.g. Live Chat between Optom and Patients, or between Optoms and healthcare professionals. We are also looking at additional features.

The CUES advice and guidance phone line – 0116 326 5588 – is integrated with GP practices and the 111 emergency service.