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Issues with PCSE Online

12 March 2021

Please find a letter from PCSE re intermittent issues…

Dear colleague,

I’m writing to provide you with an update on the intermittent issues that ophthalmic users have been experiencing when using PCSE Online. First and foremost, I’d like to say sorry for the inconvenience that this may have caused practice teams.

I would like to reassure you that whilst users may experience slower than usual performance when using the PCSE Online system we are continuing to receive all claims submitted electronically.

Following the identification of issues last week, we have made several improvements to the PCSE online system, however we are monitoring system performance and will continue to do so until the situation is fully resolved. Going forwards, we will provide a daily email update for practices using PCSE Online on this issue through to its resolution.

Again, I’d like to apologise for the inconvenience that this continued issue is causing. We are committed to resolving this as quickly as possible.

Karl Johnson
Operations Director, Payment Services

East Sussex LOC Latest News

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29 January 2021

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We have updated the links for booking vaccinations. Please click here

21 January 2021

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A reminder that there are two webinars coming up re ophthalmic payments: Thursday 14th January 2021 – https://www.eventbrite.co.uk/e/getting-started-with-pcse-online-tickets-135696414629 Tuesday 19th January 2021- https://www.eventbrite.co.uk/e/getting-started-with-pcse-online-tickets-135698282215

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In preparation for upcoming community-based Glaucoma pathways, you are invited to join Ms Tahmina Pearsall, Consultant Ophthalmologist at East Surrey Hospital, for the first in a series of CET events. This LIVE CET event explores Evaluation of the Optic Nerve Head with Clinical Problem Solving and Case Discussion. It is worth 2 CET points with a Q&A at …

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