Issues with PCSE Online

12 March 2021

Please find a letter from PCSE re intermittent issues…

Dear colleague,

I’m writing to provide you with an update on the intermittent issues that ophthalmic users have been experiencing when using PCSE Online. First and foremost, I’d like to say sorry for the inconvenience that this may have caused practice teams.

I would like to reassure you that whilst users may experience slower than usual performance when using the PCSE Online system we are continuing to receive all claims submitted electronically.

Following the identification of issues last week, we have made several improvements to the PCSE online system, however we are monitoring system performance and will continue to do so until the situation is fully resolved. Going forwards, we will provide a daily email update for practices using PCSE Online on this issue through to its resolution.

Again, I’d like to apologise for the inconvenience that this continued issue is causing. We are committed to resolving this as quickly as possible.

Karl Johnson
Operations Director, Payment Services

East Sussex LOC Latest News

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During Spring 2020 LOCSU worked with NHS England and colleagues from the CCEHC to develop and promote the COVID-19 Urgent eyecare service (CUES) pathway, receiving clinical endorsement from the College of Optometrists and Royal College of Ophthalmologists.  When first published, CUES was promoted as a response to the pandemic; to help ensure timely access to …

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29 January 2021


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27 January 2021

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Please see advice for those offering post-op cataract examinations in East Sussex – Post_Cataract_Letter_1120

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LOCSU Latest news

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28 May 2021