Latest News from Hampshire LOC – 05 April 2024
6 April 2024
Update from NHSE – Change of Postal Address for SE Complaints Hub
Dear Colleagues,
As you will be aware, there are two ways people can make a complaint about GPs, dentists, optometry practices or pharmacies:
They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice
or,
They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
In the South East, complaints made to the commissioner are managed by the South East Complaints Hub which is hosted by NHS Frimley ICB and works on behalf of the ICBs in the South East.
The postal address for the South East Complaints hub has recently changed to:
South East Complaints Hub
NHS Frimley Integrated Care Board
King Edward VII Hospital
St Leonards Road
Windsor
SL4 3DP
The phone number and email address remain the same:
Phone number: 0300 561 0290
Email address: Frimleyicb.southeastcomplaints@nhs.net
Please can you update the information you have for patients about how to make a complaint.
Kind regards,
South East Pharmacy Optometry and Dentistry Commissioning Hub
PES Communication – Frimley NHS Foundation Trust Post-Cataract Service – Updated Link
Important update: please share with all members of your practice team involved with the delivery of this service.
Further details can be found in the new link – here
Apologies that the link did not work in the last newsletter and thank you to those that let me know.
Practice Plus CPD Event – 16 April 24 – Cancelled
Practice Plus have made the difficult decision to cancel the CPD event hosted by Richard Newsom for the 16 April 2024 1800 – 2100 at the Marriott Hotel , Portsmouth.
This is due to not being able to get CPD points in good time. We are disappointed however we will be planning another event in the future.
Newmedica Hampshire – 10-point super CPD – Sunday 28th April 2024
Join Newmedica Hampshire for a 10-point super CPD for Optometrists and 4 points for Dispensing Opticians. Sunday 28th April. 09:45 – 16:00.
Further information on the event and how to register is available – here
Hampshire LOC Latest News
Latest News from Hampshire LOC – 13 November 2026
CAS Alert: Tropicamide 1% Eye Drops Recall Important Medicines Alert for Practices Primary Eyecare Services has highlighted a recent Central Alerting System (CAS) notification concerning Aspire Pharma Tropicamide 1% Eye Drops. Following a review, the alert is being shared widely with optometry practices and practitioners due to an issue affecting specific batches of the product. …
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13 November 2026
Latest News from Hampshire LOC – 06 November 2026
Information from the Local Pharmacy Committee: NHS Hypertension Case Finding Service Dear Colleagues, We wanted to raise awareness of the NHS Hypertension Case-Finding Service (HCFS), which is available through many community pharmacies across Hampshire and the Isle of Wight. The service supports the early detection of high blood pressure by offering in-pharmacy blood pressure checks …
Continue reading “Latest News from Hampshire LOC – 06 November 2026”
6 November 2026
Latest News From Hampshire LOC – 23 October 2026
Patient Complaints Template Available Following CUES Decommissioning Supporting Patients Who Wish to Raise Concerns The Hampshire LOC and LOCSU have developed a template letter for practices to provide to patients who previously accessed CUES and wish to express dissatisfaction regarding recent service changes. The letter encourages patients to direct their concerns and feedback appropriately to …
Continue reading “Latest News From Hampshire LOC – 23 October 2026”
23 October 2026
Hampshire LOC Newsletter – 16 October 2026
Low Vision and Stable Glaucoma Services to Continue in 2026/27 Service Continuity Confirmed The ICB has confirmed that both the Low Vision Service and Stable Glaucoma Service will continue throughout the 2026/27 financial year under existing service arrangements. Practices are asked to continue seeing and supporting patients as usual while discussions regarding future contract renewals …
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16 October 2026
Hampshire LOC Email Errors Now Resolved- 09 October 2026
Hampshire LOC Email Service Restored We are pleased to confirm that the Hampshire LOC email system is now fully operational following recent domain-related issues. If you previously attempted to contact us and did not receive a response, we kindly ask that you resend your email. We apologise for any inconvenience caused and appreciate your patience …
Continue reading “Hampshire LOC Email Errors Now Resolved- 09 October 2026”
9 October 2026
Latest News from Hampshire LOC – 09 October 2026
REMINDER: Hampshire LOC Strategy Planning Day – We Need Your Feedback! Hampshire LOC Committee will be holding a dedicated Strategy Planning Day on 12 October 2026, bringing together the whole committee to review our progress and set our priorities and objectives for the year ahead. To help ensure our plans reflect the needs of the profession, …
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9 October 2026
Hampshire LOC Email Errors – 08 October 2026
Server Errors Hampshire LOC are experiencing technical issues receiving emails from outside our organisation. Please bear with us while we work on the solution. You can still contact us using our social media pages Facebook and LinkedIn Many thanks, Hampshire LOC
8 October 2026
Latest News from Hampshire LOC – 02 October 2026
Hampshire LOC Strategy Planning Day – We Need Your Feedback! Hampshire LOC Committee will be holding a dedicated Strategy Planning Day on 12 October 2026, bringing together the whole committee to review our progress and set our priorities and objectives for the year ahead. To help ensure our plans reflect the needs of the profession, we …
Continue reading “Latest News from Hampshire LOC – 02 October 2026”
2 October 2026
Latest News from Hampshire LOC – 25 September 2026
Upcoming CPD Opportunity: The Biology of Breathing Hampshire LOC is pleased to share an upcoming online CPD event exploring the fascinating relationship between breathing and health. The Biology of Breathing will provide insights into the science of breathing and its wider impact on wellbeing and clinical practice. Online via Microsoft Teams – 29th September 2026 …
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25 September 2026
Latest News from Hampshire LOC – 18 September 2026
REMINDER: Hampshire CUES Decommissioning Update Webinar & Q&A Join Hampshire LOC, Primary Eyecare Services (PES) and LOCSU for a virtual meeting on 23 September, 7.00pm to 8.00pm, to hear the latest update on the decommissioning of the Community Urgent Eyecare Service (CUES) in Hampshire. The session will provide an opportunity for contractors and performers to …
Continue reading “Latest News from Hampshire LOC – 18 September 2026”
18 September 2026