CUES service supersedes MECS

Community Urgent Eyecare Service (CUES service) was officially launched in 24th July 2020 in response to Covid-19 and known as “COVID-19 Urgent Eyecare Service

The fundamental differences between CUES and MECS are that CUES is focused on urgent symptoms with the first port of call being a telephone triage and telemedicine consultation to minimise patient contact.

CUES can also be extended to include further pathways such as remote prescribing and referral refinement mechanisms working alongside local hospital eye clinics.

Patients with urgent ocular symptoms, such as a red eye, painful eye, flashes and floaters, suspect foreign body etc. can be signposted to CUES at a local participating optical practice. Click here to search a practice:

The Service will provide initial contact, telephone triage, remote consultations and where necessary face-to-face assessments providing management of recent onset symptomatic or urgent ocular presentations.

Patients will be seen according to the urgency of their symptoms, within 24 hours or 48 hours for less serious symptoms.

CUES is an enhanced service with additional fees. The service is delivered via the web-based OPERA platform, please contact the LOC if you are interested in offering this service in your practice or click the link.