CUES (supersedes MECS)

COVID-19 Urgent Eyecare Service (CUES service) delivered by Primary Eye Care Service officially launched as of the 24th July 2020.

The fundamental differences between CUES and MECS are that CUES is focused on urgent symptoms with the first port of call a telemedicine consultation to minimise patient contact. CUES can also be extended to include further pathways such as remote prescribing and referral refinement mechanisms working alongside local hospital eye clinics.

Patients with urgent ocular symptoms, such as a red eye, painful eye, flashes and floaters, suspect foreign body etc. can be signposted to CUES at a local participating optical practice. Click here to search for a practice.

The Service will provide initial contact, telephone triage, remote consultations and where necessary face to face assessments providing management of recent onset symptomatic or urgent ocular presentations. Patients will be seen according to the urgency of their symptoms, within 24 hours or 48 hours for less serious symptoms.

for more information about the scheme please email

for Opera help please email

Or please click here  if you wish to join the Heart of West Midlands Scheme.