The new community-based Optometry First services for Shropshire, Telford and Wrekin, launched on 1 July 2025, brings eye care closer to people’s homes.
The contract, commissioned by NHS Shropshire, Telford and Wrekin, is being provided by Primary Eyecare Services (PES), a not-for-profit primary care optometry organisation.
It delivers extended eye care services through networks of optometry practices across the county in a staged rollout which will expand as new practices come on board.
The new model of care includes:
Community Minor and Urgent Eyecare Service (CUES)
Enhanced cataract referral and post-operative assessment
- Service Guide – HERE
- Service Summary for Enhanced Cataract Referral – HERE
- Service Summary for Post-operative Assessment – HERE
Glaucoma enhanced case finding (ECF/GERS)
Glaucoma repeat readings (GRR)
- Service Guide for Glaucoma enhanced case finding (ECF/GERS) and Glaucoma repeat readings (GRR) – HERE
- Service Summary for Glaucoma enhanced case finding – HERE
- Service Summary for Glaucoma repeat readings – HERE
Phased Approach Launch
- Glaucoma Monitoring
- Integrated Children’s Eye Care Service and post-vision screening support
- Medical retina referral filtering and monitoring
More information will follow after each service goes live.
Onboarding
If you would like to deliver any of the services, please:
- Register your practice on OPERA by selecting ‘Practice Onboarding’. Further guidance can be found here: Practice Onboarding
- Invite your practitioners to create their practitioner profile.
- Ask your practitioners to upload their accreditations.
- Request service delivery via your practitioner profile.
Support
- PES have a dedicated service support team who are on hand to support with the onboarding process. The team is available Monday-Friday, 9:00AM to 5:00PM.
- If you need support or have any questions, please email hello@referral.support with ‘STW Support’ in the subject header, and the service support team will assist. Alternatively, you can contact them via the blue bubble on their IT service provider platform, OPERA.