Optical Practices in Wiltshire can now take part in CUES (Community Urgent Eyecare Services) which is run by Primary Eyecare Service in BSW (Bath and North East Somerset, Swindon & Wiltshire).

Please see the below documents for more information and most recent updates.

BSW CUES Overview and most recent updates

BSW CUES 2022 Pathway and protocols V1.0

BSW CUES Triage 2022 V1.0

For non-CUES provider practices:

If you wish to signpost a patient into CUES, you can now direct them to call 0300 303 4922, Monday to Saturday 9am-5pm.

Who is eligible for CUES?

  • CUES is available to patients presenting with a recent onset urgent eye problem such as a painful eye, foreign body, sudden change in vision, or sudden onset of flashes and floaters which may suggest retinal detachment.
  • CUES is available to patients of any age with a GP in BaNES, Swindon or Wiltshire.
  • Patients with non-urgent or longstanding symptoms are not eligible for CUES.

For practices wishing to provide CUES:

Please visit the PES Help Centre for further information: