COVID Urgent Eyecare Service (CUES)

Urgent Eyecare Service (CUES)

  • Red Eyes?
  • Flashes or floaters?
  • Any other problems?

NHS appointments available at local optical practices Find a participating practice at 

What is an Urgent Eye Care Service?

Symptoms that can be seen under the service include:

  • Red or painful eye or eyelids
  • Recently occurring flashes or floaters
  • Recent and sudden loss of vision
  • Foreign body in the eye

If you have very minor symptoms you may be advised to self care or seek support from your local pharmacy first.


Please note, this is not a sight test.

Also if you have a major eye condition that is being regularly monitored by your optometrists or hospital eye service, this will not be covered by this service, for example, cataracts, diabetic retinopathy or glaucoma

Practices and practitioners

For more information, please see below (also note there are a number of useful documents available at the bottom right hand side of this webpage

An explanation of the opera platform can be found here: 


This page may also be of use as it lists what is required: 


Sign up link can be found here