Letter from PCSE – NHSE move to Online

21 July 2020



Dear colleagues

Changes to GOS claims

We are writing to inform you about an upcoming change in GOS claims forms. With practices now moving to submitting GOS claims online, the current paper GOS forms will cease on 30 September 2020. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 October 2020.

What is the electronic GOS payments system?

A new online system for submitting GOS claims was launched in October 2019 by Primary Care Support England (PCSE) and NHS England & Improvement. This system was designed to replace the 18 million paper forms that move around the country each year, making the process of submitting claims easier for optical practices, improving cashflow and reporting for all, and establishing a clear environmental benefit at the same time.

Making claims during COVID-19

We recognise that optical practices are focused on adjusting to the new demands placed on them by COVID-19. Electronic submission maximises safety for staff involved, we ask that practices move to the online claims system as a priority.

Additional safety measures have also been put in place, such as enabling ‘COVID-19’ to be entered in the patient signature box for claims submitted during the crisis, removing the need for patient contact.

How to move to online claims:

  • –  If you are part of large chain, please contact your head office to understand their rollout plans
  • –  If you use a PMS system please speak to your provider directly to understand how to switch to online submissions. If your PMS provider is not yet ready you can use PCSE Online free of charge in the interim.
  • –  If you do not use a PMS then you can use PCSE Online. To get set up simply email to get started.

Practices of all types and sizes have since moved over to the online claims system. PCSE has been working closely with Practice Management Software (PMS) providers to assist with their software updates, and directly with practices to support roll outs across the country. Feedback to date has been that the system is intuitive to use, easy to adapt to and provides more clarity on status and payments than paper forms.

To ensure that practices are supported every step of the way to move to the online system by 30 September, we have streamlined the registration process. PCSE has also produced resources to support practices with user registration, getting set up and making claims.

We thank you for your continued support during these times and the changes you are making to maintain eye care provision for your patients. Should you have any questions relating to the information provided in this letter, please contact the PCSE team directly at

Kind regards
NHS England & NHS Improvement Optical Services Commissioning



NHS England and NHS Improvement



Berkshire LOC Latest News

Reminder PPE Portal Phase 2 – Registering for NHS mail

This is a reminder that if you have not already done so please register for an NHSmail account.  This is required in order to receive an invitation to register with the portal and subsequently order PPE from it. Please ensure that you have created this account by Wednesday 12th August so you can make use …

10 August 2020

Additional dates for PCSE eGOS training

Please see details of additional dates for PCSE online webinars. Dates/times/links to Sunday sessions below. The first two recordings are also on YouTube:   28 July 30 July    If you subscribe to the You Tube channel you’ll be notified when new recordings are added, plus there are now twelve scenario videos which people are …

6 August 2020

Access to free PPE – update from DHSC

PPE Portal: Phase 2 Healthcare providers can now order additional personal protective equipment (PPE) through the PPE Portal to top up their existing supplies for COVID-19. The Department of Health and Social Care have previously invited GPs, residential care homes, domiciliary care providers and pharmacies to use the PPE Portal. They are now implementing the …

4 August 2020

OFNC Statement on funding 31.07.20

The OFNC is only too aware of the front-line pressures on the sector and we continue to express this urgency in negotiations with NHS England about COVID-19 funding for optical practices, following the end of the first phase funding on 30 June. On 20 July we announced that while these negotiations continue, it had been …

31 July 2020

Urgent and Emergency Eyecare Activity – Repeat Survey

Optometry is playing a crucial role in keeping people safe whilst continuing to deliver essential, urgent and emergency eye care throughout England. Commissioned separately to essential GOS, urgent and emergency care is delivered through extended primary care provision, such as MECS or CUES – the new COVID-19 Urgent eye care service commissioned specifically to ensure …

29 July 2020

PCSE eGOS training – additional dates

Here are the dates for the upcoming Getting started with PCSE Online webinars with some extra information in the paragraph below. The calendar icons below are hyperlinked and will take you straight to the Eventbrite page for you to secure your ticket.                            …

27 July 2020

PCSE eGOS training

Further to the announcement sent earlier today, PCSE have planned some events to help with the roll out of the changes for eGOS. Please see attached link to the first event  designed to give a quick overview of the basics – registering users, logging in, creating and submitting claims and viewing statements.   First event: Tuesday 28th …

21 July 2020

OFNC Statement: Covid-19 funding update

  The OFNC is still working with NHS England on potential further Covid-19 funding for optical practices, following the end of the first phase of funding on 30 June. It has now been agreed that while these negotiations continue, the previous level of Covid-19 funding for GOS contractors in England will continue for a further month …

20 July 2020

Sight Loss Support Officer, Berkshire Vision

  Hours: 16 per week Location: Reading Salary: £8,873.28 (£20,787.00 FTE) Closing date: 21 July 2020 Berkshire Vision has a wonderful opportunity for a Sight Loss Support Officer to provide invaluable support work for our Members. We are looking for someone with a passion for supporting our Members to live enriched lives by assessing and meet …

11 July 2020

OFNC update: Covid-19 funding for optical practices in England

As the profession is aware, NHS England’s Covid-19 funding for optical practices during the first phase of the pandemic ended on 30 June. The OFNC submitted new funding proposals to NHS England on 16 June, and the following day NHS England publicly committed to work with us on Covid-19 funding requirements for the next phase. …

3 July 2020

LOCSU Latest news

LOC-online websites bring new opportunities for early adopter LOCs

Berkshire and Birmingham LOCs share their experiences

12 August 2020