Changes to Referrals in South and West Herts

1 May 2025

The local Integrated Care Board (ICB) advise that from 1st April 2025, Non-Emergency referrals for patients with GPs in South and West Hertfordshire must no longer be sent to Community Health and Eye Care (CHEC). A new provider, EyeV, has been commissioned.

Please find below a letter from the ICB explaining this, and the process required to allow you to send referrals using the new system from 1st April. Referral letters may also be sent via GP, still, if required. We apologise for the late forwarding of their letter, we needed to seek clarification from the ICB on a number of points:

Emergency referrals must not be sent via the new system, although Wet AMD should be referred via the new portal, the urgency will be picked up by their system, we are advised. 

Patients under 16 years old should be referred via their GP, as before.

There are no changes to patients with GPs in East and North Herts.

We are aware that the time required for the onboarding session is far from ideal, but we hope the new system will deliver an easy to use, robust referral system in return. To register for the session, you will need to know your practice’s ODS code. If you don’t know it, you can search for it HERE. They advise that only one person from each practice needs to sign up for the session. 

The new provider, EyeV, and the ICB have given contact details in the letter below but you are also welcome to contact us at admin@hertsloc.org.uk with any queries and we will forward your email accordingly.

Please also contact us if you experience any issues with the onboarding process, the portal, the referral process or any elements of the new pathway.

Thank you, on behalf of EyeV and the ICB, for your help with the onboarding process and new referral pathway.

Kind regards

Hertfordshire LOC