Service Continuity Confirmed<\/strong><\/p>\n The ICB has confirmed that both the Low Vision Service and Stable Glaucoma Service will continue throughout the 2026\/27 financial year under existing service arrangements.<\/p>\n Practices are asked to continue seeing and supporting patients as usual while discussions regarding future contract renewals are finalised. Contract variations will be issued separately and should be signed and returned promptly to avoid any interruption to service provision.<\/p>\n Low Vision Equipment Update<\/strong><\/p>\n Following the withdrawal of support for Low Vision equipment by Portsmouth City Council, the ICB has worked with Associated Optical, who have agreed to provide the necessary equipment to support the service. Associated Optical will liaise directly with the ICB regarding associated payments.<\/p>\n Reminder: Quarterly Claims Submission<\/strong><\/p>\n Providers should continue to submit claims for both Low Vision and Stable Glaucoma patients on a quarterly basis, in line with service requirements.<\/p>\n Claims should be sent to:<\/p>\n Sophie Green<\/strong> Timely submission of claims will help ensure payments are processed without delay.<\/p>\n Supporting Patients Who Wish to Raise Concerns\u00a0\u00a0<\/strong><\/p>\n The Hampshire LOC and LOCSU have developed a template letter for practices to provide to patients who previously accessed CUES and wish to express dissatisfaction regarding recent service changes.<\/p>\n The letter encourages patients to direct their concerns and feedback appropriately to the ICB.<\/p>\n Practices can access the template via the Hampshire LOC Website: Here<\/a><\/p>\n Providing patients with a standardised template helps ensure concerns are communicated clearly and consistently through the appropriate channels.<\/p>\n 3 Interactive CPD Points Available<\/strong><\/p>\n Primary Eyecare Services will be hosting a virtual Cataract Services Discussion Workshop on:<\/p>\n – Monday 2 November 2026 The session is aimed at practitioners delivering enhanced cataract referral and post-operative cataract services and provides 3 interactive CPD points for Optometrists and Dispensing Opticians.<\/p>\n Topics Covered\u00a0\u00a0<\/strong><\/p>\n Using four real-world case studies, the workshop will explore:<\/p>\n Please note that this workshop repeats sessions previously delivered at the Primary Eyecare Services & Heart of West Midlands Workforce Development Conference and Aston University.<\/p>\n Before You Attend<\/strong><\/p>\n Participants are encouraged to:<\/p>\n
\nsophie.green7@nhs.net<\/p>\nPatient Complaints Template Available Following CUES Decommissioning<\/h2>\n
Cataract Services Discussion Workshop – 2 November 2026<\/h2>\n
\n– 7.00pm \u2013 8.15pm
\n– Zoom<\/p>\n\n
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