Dear Colleagues,<\/p>\n
As you will be aware, there are two ways people can make a complaint about GPs, dentists, optometry practices or pharmacies:<\/p>\n
They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice
\nor,
\nThey can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.<\/p>\n
In the South East, complaints made to the commissioner are managed by the South East Complaints Hub which is hosted by NHS Frimley ICB and works on behalf of the ICBs in the South East.<\/p>\n
The postal address for the South East Complaints hub has recently changed to:<\/p>\n
South East Complaints Hub The phone number and email address remain the same:<\/p>\n Phone number: 0300 561 0290<\/p>\n Email address: Frimleyicb.southeastcomplaints@nhs.net<\/a><\/p>\n Please can you update the information you have for patients about how to make a complaint.<\/p>\n Kind regards,<\/p>\n South East Pharmacy Optometry and Dentistry Commissioning Hub<\/p>\n Important update: please share with all members of your practice team involved with the delivery of this service.<\/p>\n Further details can be found in the new link – here<\/a><\/p>\n Apologies that the link did not work in the last newsletter and thank you to those that let me know.<\/p>\n Practice Plus have made the difficult decision to cancel the CPD event hosted by Richard Newsom for the 16 April 2024 1800 – 2100 at the Marriott Hotel , Portsmouth.<\/p>\n This is due to not being able to get CPD points in good time. We are\u00a0 disappointed however we will be\u00a0 planning another event in the future.<\/p>\n Join Newmedica Hampshire for a 10-point super CPD for Optometrists and 4 points for Dispensing Opticians. Sunday 28th April. 09:45 \u2013 16:00.<\/p>\n Further information on the event and how to register is available – here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Update from NHSE – Change of Postal Address for SE Complaints Hub Dear Colleagues, As you will be aware, there are two ways people can make a complaint about GPs, dentists, optometry practices or pharmacies: They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a … <\/p>\n
\nNHS Frimley Integrated Care Board
\nKing Edward VII Hospital
\nSt Leonards Road
\n<\/span>Windsor
\nSL4 3DP<\/p>\nPES Communication – Frimley NHS Foundation Trust Post-Cataract Service – Updated Link<\/h2>\n
Practice Plus CPD Event – 16 April 24 – Cancelled<\/strong><\/h2>\n
Newmedica Hampshire – 10-point super CPD – Sunday 28th April 2024<\/h2>\n