{"id":119,"date":"2021-11-25T15:14:38","date_gmt":"2021-11-25T15:14:38","guid":{"rendered":"https:\/\/www.loc-online.co.uk\/hampshire-loc\/?page_id=119"},"modified":"2026-11-06T14:38:49","modified_gmt":"2026-11-06T14:38:49","slug":"local-services-cues-grr-etc","status":"publish","type":"page","link":"https:\/\/www.loc-online.co.uk\/hampshire-loc\/local-services-cues-grr-etc\/","title":{"rendered":"Local Services"},"content":{"rendered":"

Local Services<\/h1>\n

CUES (Community Urgent Eyecare Service)<\/strong><\/h2>\n

CUES will be decommissioned from 31st Dec 2026: Please use until this date<\/em><\/strong><\/p>\n

The last date for accepting new patients into CUES is 17 December 2026<\/strong>, allowing appointments and assessments to be completed before the service closes.
\n\u2022 After the 17 December 2026, new patients presenting to your practice for CUES triage should be directed to an appropriate alternative service rather than screened through CUES.
\n\u2022 Patients requiring follow-up care after 31 December 2026 will need to be directed to an appropriate alternative service by CUES.<\/p>\n

Updated Oct 2026 – Advice after CUES decommissioning:<\/em><\/p>\n

If patients present with symptoms outside the remits of a GOS NHS sight test and wish to have NHS care \u2013 then the LOC suggest saying:<\/p>\n

“This practice no longer offers an NHS service for your symptoms as this funding was stopped. If you wish to have NHS care, then you can either call NHS 111 for advice or present to your local A&E”<\/strong><\/p>\n

The LOC and LOCSU will produce template letters to provide to any patients who used to use CUES and want to express dissatisfaction with these changes, to direct them to complain directly to the ICB.<\/p>\n

Letter for Practice to give to a Patient CUES decommissioned<\/a><\/p>\n

LOC’s Updated CUES communication Oct 2026: Here<\/a><\/p>\n

Information on CUES:<\/em><\/p>\n

CUES is a core competency and so does not require any WOPEC accreditation.<\/p>\n

CUES is designed to limit presentations of urgent conditions to GPs, Pharmacies, NHS 111 and A&E. It covers symptoms which may indicate conditions such as retinal detachment, maculopathy, foreign body and uveitis. CUES is a symptom lead service – whilst a dry eye diagnosis might come from a CUES appointment, this service does not allow for monitoring<\/p>\n

CUES is commissioned in :<\/p>\n