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Opera IT Platform Coming Soon – Be Ready!

12 October 2020

Opera IT Platform Coming Soon – Be Ready!

9 October 2020

In August we announced that a new long-term IT partner, FDS Consultants, has been selected to provide a single IT platform for Primary Eyecare and our partner LOCs and optical practices.

We anticipate starting the transition from OptoManager to the Opera platform from November 2020 and earlier today we sent an email to all Practices and Practitioners regarding preparations for this work.

Click here to read the email.

Primary Eyecare Is Now CQC Registered

Primary Eyecare recently underwent evaluation by the Care Quality Commission, the independent regulator of health and social care. The evaluation was successful and Primary Eyecare is now an accredited CQC provider.

This will enable Primary Eyecare to lead the delivery of a wider range of services, supporting more care being delivered through optical practices now and in the future.

CUES Available From Over 700 Practices

The CUES service has now been commissioned by 37 CCGS, with 4 new areas set to go live in the coming weeks. Over 700 Practices are registered to deliver the service across the country, which can be located via our Find a Practice tool which allows GPs and patients to search for participating practices.

CUES allows patients to be seen quickly and conveniently while reducing the risk of Covid-19 infection and relieving pressure on hospitals. Click here to read how a patient in Oldham benefitted from the early commissioning of CUES, receiving a video consultation to treat a foreign body injury.

CUES Onboarding

The CUES registration/ onboarding portal is currently suspended whilst we transition to the new full onboarding system for Opera (see above). Therefore, Practices cannot register for CUES at this time. We anticipate that we will be back online and able to process CUES Practice registrations in the coming week. Affected Practices will be contacted by the PES onboarding team to let them know when they can register.

Please note the Practitioner registration portal for CUES remains active and Practices that have already registered for CUES and signed a contract with us can continue to add Practitioners to the CUES service and OPERA system.

If you have any queries in regards to the CUES service and or onboarding in general please visit the OPERA platform and post your query in the ‘help bubble’.

Service Notifications

Countess of Chester Hospital – Post Cataract Service
This service is due to go live w/c 12 October 2020. Practices in the area can still register to deliver this service, emails have been sent to Practices in the area outlining how to register or please us via Please note this service will be managed on OPTOManager at this time.Bury Enhanced Pre-Operative and Post Cataract Follow Up Service
This service is due to go live w/c 12 October 2020. Practices in the area can still register to deliver this service, emails have been sent to Practices in the area outlining how to register or please contact the team on Please note this service will be managed on OPTOManager at this time.A joint Primary Eyecare and GM East LOC launch event is taking place on 12 October 2020 at 7pm on Zoom. Please click here to join the webinar. Passcode: 391076

Bolton Glaucoma Repeat Readings (GRR)
This service is live, however Practices in this area can still register to deliver this service, if you are interested please contact the team on

Could You Be a Board Director?

Primary Eyecare is growing quickly and we are seeking to appoint new Board Directors to add new energy to our experienced team, to ensure the board is able to provide effective governance and oversight and help guide our future success. Our Board Directors play an important role as champions of the organisation and the eye care services we deliver.

Applications are sought from individuals with experience as a contractor or performer of eye care services, as well as wide-ranging senior leadership experience including financial responsibility. Watch out for further information on how to apply.

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