{"id":5775,"date":"2026-06-02T18:43:38","date_gmt":"2026-06-02T17:43:38","guid":{"rendered":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/?p=5775"},"modified":"2026-06-02T18:43:38","modified_gmt":"2026-06-02T17:43:38","slug":"important-reminder-post-cataract-episode-action","status":"publish","type":"post","link":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/2026\/06\/02\/important-reminder-post-cataract-episode-action\/","title":{"rendered":"Important Reminder: Post-Cataract Episode Action"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-5625\" src=\"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-content\/uploads\/sites\/23\/2025\/11\/primary-eyecare-300x132.png\" alt=\"\" width=\"300\" height=\"132\" srcset=\"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-content\/uploads\/sites\/23\/2025\/11\/primary-eyecare-300x132.png 300w, https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-content\/uploads\/sites\/23\/2025\/11\/primary-eyecare.png 338w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Dear Practice,<\/p>\n<div id=\"m_-7157088366462397869isPasted\">\n<div><\/div>\n<div>\n<p>This is an important reminder to regularly review and action all Post Cataract episodes on your\u00a0<strong>Clinical\u00a0<\/strong><strong>Dashboard\u00a0<\/strong>and\u00a0<strong>\u2018Manage Referrals\u2019<\/strong>\u00a0list on\u00a0<a href=\"https:\/\/d4jq2.r.sp1-brevo.net\/mk\/cl\/f\/sh\/SMK1E8tHeFuBo1J3zcBuJMCkUDZP\/CM2ZPr8DSySj\" target=\"_blank\" rel=\"noreferrer noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/d4jq2.r.sp1-brevo.net\/mk\/cl\/f\/sh\/SMK1E8tHeFuBo1J3zcBuJMCkUDZP\/CM2ZPr8DSySj&amp;source=gmail&amp;ust=1780507138525000&amp;usg=AOvVaw0NYiGy20Dj17KTmMSD2yZL\">OPERA<\/a>.<\/p>\n<\/div>\n<div>\n<p>Please ensure the following steps are taken to establish patient safety and compliance:<\/p>\n<\/div>\n<div>\n<ul>\n<li><strong>Daily monitoring of your clinical dashboard\u00a0<\/strong>to ensure patient referrals are booked\u00a0<strong>promptly<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li><strong>Contact patients in a timely manner<\/strong>\u00a0to arrange appointments, ensuring contact attempts are recorded. If a patient\u2019s appointment needs to be\u00a0<strong>rearranged<\/strong>, the updated date can be recorded to reflect on the system:\u00a0<a href=\"https:\/\/d4jq2.r.sp1-brevo.net\/mk\/cl\/f\/sh\/SMK1E8tHeG13GA81AmLOPBVUSW9f\/JjbdVycCZ-hD\" target=\"_blank\" rel=\"noreferrer noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/d4jq2.r.sp1-brevo.net\/mk\/cl\/f\/sh\/SMK1E8tHeG13GA81AmLOPBVUSW9f\/JjbdVycCZ-hD&amp;source=gmail&amp;ust=1780507138525000&amp;usg=AOvVaw2tEQOmyl9H40BZsOsTIXuc\">Changing referral appointment dates &#8211; OPERA<\/a><\/li>\n<li><strong style=\"font-size: 1rem;\">Where appropriate, follow the FTE\/DNA guidance <\/strong><span style=\"font-size: 1rem;\">in cases where patients cannot be contacted or do not attend:\u00a0<\/span><a style=\"font-size: 1rem;\" href=\"https:\/\/d4jq2.r.sp1-brevo.net\/mk\/cl\/f\/sh\/SMK1E8tHeG7uiIwyLwUsV0oEQojv\/d224UoIiRVVt\" target=\"_blank\" rel=\"noreferrer noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/d4jq2.r.sp1-brevo.net\/mk\/cl\/f\/sh\/SMK1E8tHeG7uiIwyLwUsV0oEQojv\/d224UoIiRVVt&amp;source=gmail&amp;ust=1780507138525000&amp;usg=AOvVaw3zQLvIQSxJuRQbzSGfXgF1\">Failed to Engage (FTE), Did Not Attend (DNA) &amp; Was Not Brought (WNB) Policy &#8211; OPERA<\/a><span style=\"font-size: 1rem;\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li>Episodes that are\u00a0<strong>overdue\u00a0<\/strong><strong>or no longer required<\/strong>\u00a0should be\u00a0<strong>returned to the hospital or closed.\u00a0<\/strong><\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li><strong>Patient episodes must be completed at the time of the appointment<\/strong>\u00a0and no longer than 48 hours after the initial assessment.<\/li>\n<\/ul>\n<\/div>\n<div>\n<ul>\n<li>If the patient was assessed but the clinical report was\u00a0<strong>not\u00a0<\/strong><strong>completed<\/strong>, you must alert the optometrist and request completion\u00a0<strong>as soon as possible.<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n<div>\n<ul>\n<li>If you require clinical or technical support in relation to booking appointments or recording FTE\/DNA, please contact support via the Blue Bubble or\u00a0<a href=\"mailto:hello@referral.support\" target=\"_blank\" rel=\"noreferrer noopener\">hello@referral.support<\/a>\u00a0and provide the episode OPR number.<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>Please note that practices are responsible for monitoring their worklists and providing efficient care for patients transferred from hospital providers. Practices must ensure that no episodes are left unactioned for extended periods, as this may impact patient safety and compliance quality.<\/p>\n<\/div>\n<div>\n<p><strong>Full guidance providing further detail is attached.<\/strong> Please ensure all relevant team members are aware of the process.<\/p>\n<\/div>\n<div>\n<p>We appreciate your cooperation in maintaining effective failsafe procedures and your continued commitment to delivering high quality patient care.<\/p>\n<\/div>\n<div>\n<p>If you have any questions, please contact us.<\/p>\n<\/div>\n<div>\n<p>Kind regards,<\/p>\n<\/div>\n<div>\n<p>Primary Eyecare Services<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dear Practice, This is an important reminder to regularly review and action all Post Cataract episodes on your\u00a0Clinical\u00a0Dashboard\u00a0and\u00a0\u2018Manage Referrals\u2019\u00a0list on\u00a0OPERA. Please ensure the following steps are taken to establish patient safety and compliance: Daily monitoring of your clinical dashboard\u00a0to ensure patient referrals are booked\u00a0promptly. Contact patients in a timely manner\u00a0to arrange appointments, ensuring contact attempts &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.loc-online.co.uk\/berkshire-loc\/2026\/06\/02\/important-reminder-post-cataract-episode-action\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Important Reminder: Post-Cataract Episode Action&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1146,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5775","post","type-post","status-publish","format-standard","hentry","category-uncategorised"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/posts\/5775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/users\/1146"}],"replies":[{"embeddable":true,"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/comments?post=5775"}],"version-history":[{"count":1,"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/posts\/5775\/revisions"}],"predecessor-version":[{"id":5776,"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/posts\/5775\/revisions\/5776"}],"wp:attachment":[{"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/media?parent=5775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/categories?post=5775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.loc-online.co.uk\/berkshire-loc\/wp-json\/wp\/v2\/tags?post=5775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}